Paradigm Assess services are carried out in 3 stages. These are carried out both on- and off-site and are thoroughly planned at the outset to ensure minimal disruption to your business.
Scope
At the outset, the project is fully scoped to establish which processes are to be assessed and to what extent.
Assess
The assessment takes place on-site in the form of face-to-face interviews, questionnaires, evidence gathering, document analysis and 'walkabouts'. The consultants' extensive operational experience ensures that they really understand the subject and its difficulties, allowing them to quickly and efficiently home in on problem areas and discover any underlying causes.
Report
The report is compiled and includes findings, recommendations and actions. It includes a RAG (red-amber-green) report, highlighting the urgency and criticality of each process assessed and showing the 'quick wins' that could be achieved. It also provides a scoring for your organisation's current IT Service Management against best practice, which doubles as a benchmark to measure your progress against.
