itSMF Conference & Exhibition |
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Revolutionary Service Management for small companies with large clients Scott Hanson & Neil Buckley, This session introduces the Single Support Process; the concept of a single, streamlined approach designed by Paradigm to assist even the smallest organisations to benefit from Service Management. Small organisations with large clients face a variety of issues. For instance, how do they manage process governance? Scott Hanson describes how this approach successfully addressed these issues within Ardenta, using the limited resources at its disposal. Neil Buckley continues, illustrating how a well-run, simplified process can introduce Service Management to small organisations in a practical, scaleable and affordable way.
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